BOUTIQUE HIRE | EVENT PLANNING | EVENT COORDINATION
FAQS
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General
1 / Do you have a showroom I can visit?
Yes, we have a warehouse and showroom on Annex Road. Viewings are by appointment, but we'd love to see you and show you how the products look in person.
2 / Do you offer styling advice or is it hire only?
Both — you're welcome to hire items only, or bring us in for styling support if you'd like help pulling the whole look together. We offer a Styling package as well as a Consultation package. Please get in touch if you'd like to find out more.
3 / Can you source items outside of your current range?
Yes — we love a custom request. If there's something specific you're after that isn't in our current collection, get in touch and we'll see what we can do.
Quotes & Booking
1 / How do I get a quote for hire?
Browse our hire collection and add anything you like to your list, then submit it along with your event date and guest numbers. We'll check availability and send through a quote.
2 / What information do you need from me to put a quote together?
Your event date, venue, and approximate guest numbers, plus the hire items or services you are interested in — from there we can get started on a base quote.
3 / Does getting a quote reserve my items?
No, hire items are not reserved until a booking fee is paid and our terms and conditions are signed and returned.
4 / How far in advance should I book my items?
Event planning and styling services — we recommend getting in touch 8–12 months out from your event, for smaller events and coordination this can be anywhere from 2–6 months out from your event.
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Regarding hire items, we find that small hire tends to come a little later in the planning and booking process; however, we'd recommend securing items around 6 months from your event if you're ready, to avoid disappointment in availability.
Delivery & Collection
1 / Do you deliver and is there a mileage charge?
Yes, we provide delivery for all items and travel around the South Island. We charge a base delivery fee for all areas around Christchurch (CHCH), with a mileage charge applying for any deliveries outside of central Christchurch.
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Your delivery and collection cost includes all costs we incur from the time it takes our team to load, pack and unload on-site, driving to and from your location, fuel and on-road charges as well as all of our baseline costs. These baseline costs include use of our vehicles, maintenance and insurance costs.
2 / Can I pick up the items instead of getting them delivered?
Yes, we offer self-collection on our small hire items. There is a warehousing fee for collections, and a collection window and return time will be provided in the lead-up to your event.
3 / What if I return self-collected items late?
We ask that self-collected items come back within the agreed collection window. Late returns may incur an additional daily hire charge, as it can affect availability for other bookings.
During Your Hire
1 / What happens if something breaks, chips or goes missing?
As a small business, we ask that you treat our hire items with as much care and respect as you would your own. We understand that accidents happen, however all breakages or damaged items are on-charged to the client post-event — we'll invoice for these at the cost of the product, as specified in our terms.
2 / Do I need to clean items before returning them?
We pride ourselves on the quality of our products when they go out, so we take care of all the cleaning post-event. A cleaning fee is added to your quote. Cutlery and crockery just need to be free of food scraps and rinsed if possible and packed back into their boxes. For glassware, fluids are removed and placed into boxes face up. Linen: food scraps removed and folded back into provided boxes.
Payments & Policies
1 / Do I need to pay a deposit?
Yes, we require a 30% non-refundable booking fee to secure hire items and services bookings. We'll also send you our terms and conditions, which will need to be completed and returned for our records.
2 / When is the balance due?
The balance is due approximately one month prior to your event — we ask that all payments are made before the event date to ensure a seamless process.
3 / What is the standard hire period?
Our standard hire period is a maximum of 3 days — this is based on a delivery the day before the event, or the morning of, and then collection the morning after the event. If you require a longer hire period, we can discuss this and work with you to make it work. Specific delivery and collection times are finalised in the week leading up to your event.
4 / Do you require a bond
No, we don't take a separate bond — any breakages, damage, or missing items are simply invoiced to you after the event at the cost specified in our terms.
5 / What happens if need to cancel or postpone my event?
We understand plans change. Your 30% booking fee is non-refundable if you need to cancel. If you need to postpone instead, get in touch as soon as you can and we'll do our best to move your booking to a new date, subject to availability.
6 / Can I change my order after I have booked?
Yes, small changes to quantities are usually fine as you get closer to your event. We just ask that final numbers are confirmed no later than 2 weeks before your event, after which items are locked in based on availability.
7 / Do you accept credit card payments?
Not currently on offer — we ask that you do a bank transfer for payments.